Contact
Get in touch.
Customer service · Billing · General inquiries
Email is the fastest way to reach us. We monitor it during U.S. Eastern business hours and reply to most messages within two business days. For urgent billing issues, write "URGENT BILLING" in the subject line and we'll prioritize the response.
Connecticut, United States
Full address on request
What to include01
For the fastest response, include the following in your message where applicable:
- Product name (for example, Sabermatic).
- Account email, if different from the address you're writing from.
- What you're trying to do and what's happening instead.
- Date and approximate amount of any charges in question.
By topic02
- Billing and refunds
- Email hello@spanda.llc. The full refund policy is on the Refunds page. For chargebacks or unrecognized charges, please email us before disputing with your bank.
- Privacy and data requests
- Email hello@spanda.llc. We respond to access, correction, and deletion requests within the timeframes required by applicable law. Details are in the Privacy Policy.
- Security and vulnerability reports
- If you've found a security issue in one of our products, email hello@spanda.llc with "SECURITY" in the subject line. We'll acknowledge the report within two business days. Please don't disclose publicly until we've had a reasonable opportunity to address it.
- Press, partnerships, and other inquiries
- Email hello@spanda.llc. We're a small studio and we read everything, but we can't respond to every pitch.
Hours and response times03
Spanda is operated from the U.S. Eastern time zone. We're not a 24/7 support operation; we're a small studio that takes customer issues seriously and responds carefully. Our targets are:
- General inquiries: within two business days.
- Billing issues: within two business days.
- Urgent billing (subject line "URGENT BILLING"): within one business day.
- Security reports: acknowledgment within two business days.
If you've emailed us and not heard back within those windows, your message may have been caught by a spam filter. Try sending again from a different address, or include "second attempt" in the subject.